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Return Policy
At Arcticsunca, we strive to ensure you are completely satisfied with your purchase. If for any reason
you are not satisfied, our return policy is as follows:
Return Window
You have 30 days from the date of delivery to initiate a return for eligible items.
Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in
the original packaging. Items that have been installed or damaged by the user are not eligible for
return.
Process
To return an item, please contact our support team at [email protected] with your order number and
reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and shipping
instructions.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of your refund. If approved,
your refund will be processed, and a credit will automatically be applied to your credit card or
original method of payment within a certain amount of days.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your
refund.
